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Your Sales, Service, and Ownership Questions, Answered

Ford F-150 and SUV lineup at Mark Ficken Ford on South Boulevard in Charlotte, North Carolina

Mark Ficken Ford carries over 1,000 vehicles on South Boulevard. If you have questions about the Ford lineup, how service works here, or what the buying process looks like, this page covers what we hear most from Mecklenburg County drivers.

Location and Hours

Where is Mark Ficken Ford located in Charlotte? +
Mark Ficken Ford is at 7601 South Blvd., Charlotte, NC 28273, serving Charlotte, Matthews, Concord, Pineville, Ballantyne, Gastonia, and the broader Mecklenburg and Cabarrus County area. Current hours and directions are on the contact page.

Models and Features

What new Ford vehicles are available at Mark Ficken Ford? +
Mark Ficken Ford carries the full Ford lineup, including the F-150, F-250, F-350 Super Duty, and Ranger trucks; Bronco and Bronco Sport; Explorer, Expedition, and Escape SUVs; Mustang and Mustang Mach-E; Maverick; and Transit and E-Transit vans. Browse new Ford inventory here.
How does the Ford F-150 compare to the Ford Ranger for Charlotte and Mecklenburg County drivers? +
The F-150 tows up to 13,500 pounds depending on configuration. The Ranger has a more manageable footprint with a max tow rating of up to 7,500 pounds, better suited to daily Charlotte driving and parking. Browse trucks in stock here.
What electric and hybrid Ford vehicles are available at Mark Ficken Ford? +
Mark Ficken Ford carries the Mustang Mach-E fully electric SUV, the F-150 Lightning fully electric truck, and the E-Transit electric van. Hybrid options are also plentiful, including the Maverick Hybrid and Explorer Hybrid. Browse available electric and hybrid inventory here.
What is Ford Co-Pilot360? +
Ford Co-Pilot360 is standard on most current Ford models and includes pre-collision assist with automatic emergency braking, blind spot information system with cross-traffic alert, lane keeping system, and auto high-beam headlights.
What commercial fleet vehicles does Mark Ficken Ford offer? +
Mark Ficken Ford carries the Transit cargo van, Transit passenger van, E-Transit electric van, F-250 and F-350 Super Duty trucks, and the F-150 in fleet configurations. A dedicated commercial fleet sales team is available for business buyers. Browse available new commercial vehicles here.

Service and Maintenance

Does Mark Ficken Ford offer mobile service for customers in the Charlotte area? +
Yes. Mobile service is available for qualifying repairs and maintenance at your home or office. Learn more about mobile service here.
Does Mark Ficken Ford offer Ford Pickup and Delivery service? +
Yes. Ford Pickup and Delivery is available through the FordPass app for qualifying drivable vehicles under warranty.
What is the recommended oil change interval for Ford vehicles? +
The recommended oil change interval varies by model and engine. The Intelligent Oil-Life Monitor calculates the actual interval based on driving conditions and alerts you when service is due.
What certified service options are available for Ford owners at Mark Ficken Ford? +
Mark Ficken Ford's factory-trained technicians perform all maintenance and repairs using genuine Ford OEM parts, from oil changes and brake inspections to advanced diagnostics and powertrain repairs.

Financing and Trade-In

What financing options are available at Mark Ficken Ford? +
Mark Ficken Ford works with Ford Motor Credit and additional lending partners to offer financing and leasing for new and pre-owned vehicles across a range of credit situations. Visit the finance center here.
Does Mark Ficken Ford offer a vehicle exchange policy after purchase? +
Yes. Mark Ficken Ford offers a 72-hour exchange policy. If you are not fully satisfied with your vehicle within three days of purchase, you can exchange it for a different vehicle, no questions asked.
What Ford financial programs are available at Mark Ficken Ford? +
FordPass Rewards allows customers to earn points on purchases and service. Military bonus cash of $500 is available for eligible active duty members, veterans within 180 days, and National Guard and Reserve members on active duty.

Still have a question?

The team at Mark Ficken Ford is here. Browse inventory, schedule your next service, or reach out directly and we will get back to you.

Although every reasonable effort has been made to ensure the accuracy of the information contained on this site, absolute accuracy cannot be guaranteed. This site, and all information and materials appearing on it, are presented to the user "as is" without warranty of any kind, either express or implied. All vehicles are subject to prior sale. Price does not include applicable tax, title, and license charges. ‡Vehicles shown at different locations are not currently in our inventory (Not in Stock) but can be made available to you at our location within a reasonable date from the time of your request, not to exceed one week.

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Although, every reasonable effort has been made to ensure the accuracy of the information contained on this site, absolute accuracy cannot be guaranteed. This site, and all information and materials appearing on it, are presented to the user "as is" without warranty of any kind, either express or implied. All vehicles are subject to prior sale. Vehicles shown at different locations are not currently in our inventory (Not in Stock) but can be made available to you at our location within a reasonable date from the time of your request, not to exceed one week.

Mark Ficken Ford

7601 South Blvd., Charlotte, NC 28273