Mark Ficken Ford's Service Department is proud to provide you with award-winning service. Our factory-trained Ford technicians are ready to maintain your new or used vehicle today. Whether you purchased your Ford here or you need an oil change, we have the services available for you.
Technician Services at Mark Ficken Ford
Mark Ficken Ford is a locally owned and operated business that takes a great deal of pride in caring for vehicles – both yours and our own. The highly trained, impeccably experienced and incredibly passionate team at our service department is ready to do whatever it takes to give you not only a convenient and quick experience, but the essential peace-of-mind that only comes with knowing your car is taken care of. Thanks to our position as a tech-driven organization, you can easily schedule your appointment right online. Likewise, our satisfaction guarantee means that we’re not happy until you are – no exceptions.
Rentals Available
Shuttle Van available all day (6 days a week Mon – Saturday) (10 Mile Radius)
Ford Courtesy vehicles on select service – See advisor for details
Complimentary Car Wash
Free Coffee and Wifi
Certified Ford Technicians
Genuine Ford Motorcraft Parts
Full Collision Center Available (All makes and models available)
Quick Lane Service (Standalone not attached to the building)
How do I schedule Ford service at Mark Ficken Ford in Charlotte, NC?
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Schedule your service appointment online with Mark Ficken Ford. Share your model, mileage, and the maintenance or concern you want checked so the Ford technicians can prepare ahead of time. The team works on new and used Ford vehicles, whether you need maintenance or a repair.
Can I get service at Mark Ficken Ford if I bought my Ford somewhere else?
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Yes, Mark Ficken Ford services Fords whether or not you bought them there, from an oil change to larger repairs, for new or used vehicles. Mention where you purchased your vehicle when you schedule, and give your model and mileage so the team can plan your visit.
Which Ford services does Mark Ficken Ford offer in Charlotte?
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Mark Ficken Ford offers oil and filter changes, tire rotation, battery service, brake service, alignment checks, and vehicle detail. Describe your concern when you schedule so the team can plan the work, and ask your advisor which services your Ford is due for based on its mileage.
Are the Ford technicians at Mark Ficken Ford factory-trained and certified?
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Yes, Mark Ficken Ford's service department uses factory-trained and certified Ford technicians. The dealership is proud of its award-winning service and backs it with a satisfaction guarantee, so ask your service advisor to explain the work your Ford needs before it starts and what each recommendation means for your vehicle.
Does Mark Ficken Ford have a shuttle van for service customers?
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Yes, Mark Ficken Ford has a shuttle van that is available all day, six days a week, within a 10 mile radius. Ask your service advisor to arrange a ride when you schedule, and share your address so the team can confirm that you are within the shuttle area.
Can I get a rental or courtesy vehicle during Ford service at Mark Ficken Ford?
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Rentals are available, and Ford courtesy vehicles are offered on select service, so ask your advisor for details about your visit. Mention that you need a vehicle when you schedule, so the team can tell you which option fits your service and plan accordingly.
Where can I order genuine Ford parts from Mark Ficken Ford in Charlotte?
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Order genuine Ford parts and accessories through the Mark Ficken Ford parts site. The service department installs genuine Ford Motorcraft parts, so ask your advisor about installation when you schedule your visit, and share your vehicle details so the right part is ordered.
Where can I find Ford service coupons at Mark Ficken Ford?
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Mark Ficken Ford lists current monthly service specials for service and parts. Each offer has its own details, so read them before you book and mention the coupon you want when you schedule your visit so the team can apply it to the right work.
Where is Quick Lane service at Mark Ficken Ford in Charlotte?
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Quick Lane service at Mark Ficken Ford is in a standalone building that is not attached to the main dealership. Ask your service advisor which location fits the work your Ford needs, so you go to the right building when you arrive for your visit.
Can I service a non-Ford vehicle at Mark Ficken Ford?
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Yes, drivers of other brands can ask Mark Ficken Ford about service, and its full collision center works on all makes and models. Confirm with the dealership before you bring your vehicle, and share the make, model, and the work you need so the team can tell you what it can handle.
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