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Your Sales, Service, and Ownership Questions, Answered

Lincoln SUV lineup at Mark Ficken Lincoln on South Boulevard in Charlotte, North Carolina

If you have questions about the Lincoln lineup, how service works at Mark Ficken Lincoln, or what the buying process looks like on South Boulevard, this is the right place. We've put together answers to the ones that come up most.

Location and Hours

Where is Mark Ficken Lincoln located in Charlotte? +
Mark Ficken Lincoln is at 7601 South Blvd., Charlotte, NC 28273, serving Charlotte, Matthews, Concord, Pineville, Ballantyne, and the broader Mecklenburg County area. Current hours and directions are on the contact page.

Models and Features

Does Mark Ficken Lincoln offer mobile service? +
Yes. Mark Ficken Lincoln's Mobile Service program brings certified Lincoln technicians to your home or office using only Lincoln OEM parts and procedures. Appointments require up to 48 hours advance notice, subject to location and service type. Learn more and schedule mobile service here.
What new Lincoln models are available at Mark Ficken Lincoln? +
The Charlotte showroom carries the full Lincoln lineup, including the Corsair compact SUV, Nautilus midsize SUV, Aviator midsize three-row SUV, and Navigator full-size SUV. Browse new Lincoln inventory here.
How does the Lincoln Nautilus compare to the Lincoln Aviator for Charlotte area drivers? +
The Nautilus is a two-row midsize SUV suited to daily driving in Charlotte, with available Black Label personalization and a refined, quiet cabin. The Aviator is a larger three-row midsize SUV with available Grand Touring plug-in hybrid powertrain producing over 490 horsepower. For Charlotte drivers who need third-row access or plug-in hybrid efficiency on I-485 and I-77, the Aviator Grand Touring is worth a close look. For a quieter two-occupant daily experience, the Nautilus delivers more refinement per square foot. See both models in stock here.
What is Lincoln's Black Label personalization program? +
Black Label is Lincoln's highest trim level, offering exclusive interior themes, premium materials, and a dedicated ownership experience. Black Label owners receive complimentary annual maintenance, access to Lincoln Black Label Authorized Retailers, and a personal Lincoln concierge. Available on the Corsair, Nautilus, Aviator, and Navigator. Learn more about Black Label here.
What driver-assistance and connectivity technologies come standard on Lincoln vehicles? +
Lincoln vehicles include Co-Pilot360, covering pre-collision assist with automatic emergency braking, blind spot information system, lane keeping assist, and rear cross-traffic alert. Higher trims add adaptive cruise control, evasive steering assist, and Lincoln Phone As A Key, which allows the vehicle to be unlocked and started with a smartphone. Explore new Lincoln inventory here.

Service and Maintenance

Does Mark Ficken Lincoln offer a complimentary shuttle for service customers? +
Yes. A complimentary shuttle service is available for service customers. Drop your vehicle off, the shuttle will take you where you need to go, and pick you up again when your vehicle is ready. Schedule service here.
Does Mark Ficken Lincoln offer Lincoln Pickup and Delivery service? +
Yes. Complimentary Lincoln Pickup and Delivery is available for newer Lincoln vehicles within the 4-year/50,000-mile New Vehicle Limited Warranty. The dealership picks up your vehicle at the time and location you choose, performs the service, and delivers it back washed and ready, with a complimentary Lincoln loaner in the meantime. Location and mileage limitations may apply. Learn more about Pickup and Delivery here.
What loaner vehicle options are available during a Lincoln service visit? +
Loaner Lincoln vehicles are available when your vehicle is in for qualifying service. The Pickup and Delivery program also ensures you have a Lincoln to drive while yours is being serviced. Schedule service here.
What is the recommended maintenance schedule for Lincoln vehicles? +
Lincoln recommends following the Intelligent Oil-Life Monitor, which calculates the oil change interval based on actual driving conditions. Most current Lincoln models use full synthetic oil. A multi-point inspection covering brakes, battery, tires, belts, hoses, and fluid levels is performed at each visit. Schedule your maintenance appointment here.

Financing and Trade-In

What financing options are available at Mark Ficken Lincoln? +
Mark Ficken Lincoln works with Lincoln Automotive Financial Services and additional lending partners to offer financing and leasing on new and pre-owned vehicles. The finance team assists buyers at varying credit levels, including first-time buyers. Visit the finance center here.
Does Mark Ficken Lincoln offer a vehicle exchange or return policy? +
Yes. Mark Ficken Lincoln offers a free 72-hour exchange policy. If you are not fully satisfied with your vehicle within three days of purchase, the dealership will help you exchange it for a different vehicle. Learn more here.
How do I get a trade-in value at Mark Ficken Lincoln? +
Trade-in valuations are available through the online appraisal tool. Value your trade-in here.

Still have a question?

The team at Mark Ficken Lincoln is here. Browse inventory, schedule your next service, or reach out directly and we will get back to you.

Although every reasonable effort has been made to ensure the accuracy of the information contained on this site, absolute accuracy cannot be guaranteed. This site, and all information and materials appearing on it, are presented to the user "as is" without warranty of any kind, either express or implied. All vehicles are subject to prior sale. Price does not include applicable tax, title, and license charges. ‡Vehicles shown at different locations are not currently in our inventory (Not in Stock) but can be made available to you at our location within a reasonable date from the time of your request, not to exceed one week.

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Although, every reasonable effort has been made to ensure the accuracy of the information contained on this site, absolute accuracy cannot be guaranteed. This site, and all information and materials appearing on it, are presented to the user "as is" without warranty of any kind, either express or implied. All vehicles are subject to prior sale. Vehicles shown at different locations are not currently in our inventory (Not in Stock) but can be made available to you at our location within a reasonable date from the time of your request, not to exceed one week.

Mark Ficken Ford

7601 South Blvd., Charlotte, NC 28273