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Your Ford Questions Answered | Mark Ficken Ford

Mark Ficken Ford: Charlotte Drivers' Questions About the F-150, EV Options, Fleet Vehicles, and Certified Service, Answered

Ford F-150 and SUV lineup at Mark Ficken Ford on South Boulevard in Charlotte, North Carolina

Mark Ficken Ford carries over 1,000 vehicles on South Boulevard. If you have questions about the Ford lineup, how service works here, or what the buying process looks like, this page covers what we hear most from Mecklenburg County drivers.

Location and Hours
Where is Mark Ficken Ford located in Charlotte?
Mark Ficken Ford is at 7601 South Blvd., Charlotte, NC 28273, serving Charlotte, Matthews, Concord, Pineville, Ballantyne, Gastonia, and the broader Mecklenburg and Cabarrus County area. Current hours and directions are on the contact page.
Models and Features
What new Ford vehicles are available at Mark Ficken Ford?
Mark Ficken Ford carries the full Ford lineup, including the F-150, F-250, F-350 Super Duty, and Ranger trucks; the Bronco and Bronco Sport; the Explorer, Expedition, and Escape SUVs; the Mustang and Mustang Mach-E; the Maverick compact pickup; and the Transit vans. Browse new Ford inventory here.
How does the Ford F-150 compare to the Ford Ranger for Charlotte and Mecklenburg County drivers?
The F-150 is a full-size pickup with a maximum tow rating of up to 13,500 pounds depending on configuration. The Ranger is a midsize pickup with a more manageable footprint and a max tow rating of up to 7,500 pounds. For Mecklenburg County drivers who primarily need a truck for weekend projects or light hauling, the Ranger's fuel efficiency and easier parking make it practical. For drivers who regularly tow trailers, haul materials, or work in the trades, the F-150 is the more capable tool. Browse trucks in stock here.
What electric and hybrid Ford vehicles are available at Mark Ficken Ford?
Mark Ficken Ford carries the Mustang Mach-E fully electric SUV, the F-150 Lightning fully electric truck, and the E-Transit electric van. Hybrid options are also plentiful, including the Maverick Hybrid. Hybrid and electric vehicle inventory may often vary.  Browse available electric and hybrid inventory here.
What is Ford Co-Pilot360 and which models include it standard?
Ford Co-Pilot360 is standard on most current Ford models and includes pre-collision assist with automatic emergency braking, blind spot information system with cross-traffic alert, lane keeping system, and auto high-beam headlights. Available upgrades in Co-Pilot360 Assist add adaptive cruise control with stop-and-go and lane centering. Explore new Ford inventory here.
What commercial fleet vehicles does Mark Ficken Ford offer?
Mark Ficken Ford carries the full Ford commercial lineup, including the Transit cargo van, Transit passenger van, E-Transit electric van, F-250 and F-350 Super Duty trucks, and the F-150 in fleet configurations. A dedicated commercial fleet sales team is available for business buyers. Browse available new commercial vehicles here.
Service and Maintenance
Does Mark Ficken Ford offer mobile service for customers in the Charlotte area?
Yes. Mobile service is available for qualifying repairs and maintenance at your home or office. Learn more about mobile service here.
Does Mark Ficken Ford offer Ford Pickup and Delivery service?
Yes. Ford Pickup and Delivery is available through the FordPass app for qualifying vehicles under warranty, covering both warranty and customer-pay repairs. The vehicle must be drivable to qualify. Schedule service here.
What is the recommended oil change interval for Ford vehicles?
The recommended oil change interval varies by model and engine. The Intelligent Oil-Life Monitor in your Ford calculates the actual interval based on driving conditions and alerts you when service is due. Most current Ford models use full synthetic oil. Schedule your oil change here.
What certified service options are available for Ford owners at Mark Ficken Ford?
Mark Ficken Ford's factory-trained technicians perform all maintenance and repairs using genuine Ford OEM parts. Services range from oil changes, tire rotations, and brake inspections to transmission service, battery diagnostics, and powertrain repairs. A multi-point inspection is completed at each visit. Schedule service here.
Financing and Trade-In
What financing options are available at Mark Ficken Ford?
Mark Ficken Ford works with Ford Motor Credit and additional lending partners to offer financing and leasing for new and pre-owned vehicles across a range of credit situations. Visit the finance center here.
Does Mark Ficken Ford offer a vehicle exchange policy after purchase?
Yes. Mark Ficken Ford offers a 72-hour exchange policy. If you are not fully satisfied with your vehicle within three days of purchase, you can exchange it for a different vehicle, no questions asked. Certain restrictions may apply. Learn more here.
What Ford financial programs are available at Mark Ficken Ford?
In addition to our ongoing specials, Ford also offers military bonus cash for eligible active duty members and veteran, as well as a college student recognition program.  Financing is available through Ford Motor Credit. Explore additional financing options here.

Still have a question?

The team at Mark Ficken Ford is here. Browse inventory, schedule your next service, or reach out directly and we will get back to you.

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Although every reasonable effort has been made to ensure the accuracy of the information contained on this site, absolute accuracy cannot be guaranteed. This site, and all information and materials appearing on it, are presented to the user "as is" without warranty of any kind, either express or implied. All vehicles are subject to prior sale. Price does not include applicable tax, title, and license charges. ‡Vehicles shown at different locations are not currently in our inventory (Not in Stock) but can be made available to you at our location within a reasonable date from the time of your request, not to exceed one week.

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Although, every reasonable effort has been made to ensure the accuracy of the information contained on this site, absolute accuracy cannot be guaranteed. This site, and all information and materials appearing on it, are presented to the user "as is" without warranty of any kind, either express or implied. All vehicles are subject to prior sale. Vehicles shown at different locations are not currently in our inventory (Not in Stock) but can be made available to you at our location within a reasonable date from the time of your request, not to exceed one week.

Mark Ficken Ford

7601 South Blvd., Charlotte, NC 28273